Have Questions?

Click on some of the most frequently asked questions below to see if we have your answer.

Questions about shipping

WHAT SHIPPING METHODS ARE AVAILABLE?
We currently use Amazon FBA to ship and deliver our products all around the US and Canada

HOW LONG DOES IT TAKE TO SHIP MY ORDER?
All orders will be shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service fulfilled by Amazon FBA.
Typical delivery time frame is between 7 to10 business days, however, you may receive your items much earlier

WHAT IS THE COST OF SHIPPING?
The cost of shipping is calculated on check out as we use Amazon FBA for shipping

Questions about Gear Doctors Products

Where can I buy official Gear Doctors products?

Only from these three official channels:

Gear Doctors Official Store (worldwide): https://geardoctors.com
Amazon US official storefront: https://amazon.com/geardoctors
Amazon Canada official storefront: https://amazon.ca/geardoctors

Why so few options?

Tight distribution helps us control quality, honour warranties, and provide authentic customer support.
Any listing outside the sites above is considered either counterfeit, grey-market, or an unauthorized reseller.
Orders placed through unauthorized sellers are not covered by our warranty and may involve imitation products that do not meet our safety and performance standards.

If you're unsure about a seller, please contact us at support@geardoctors.com with the order link or a screenshot, and we’ll confirm authenticity within 24 hours.

Are the products patchable if they get a hole?

All our products come with repair kits, they're very easy to use and super intuitive, All you need to do is to follow the instructions on the repair kits

Are the products suitable for a side sleepers?

All our products definitely work for side sleepers as well as back and stomach sleepers, They won't make you feel the ground beneath you even if you are sleeping on a rocky/solid ground, Give them a chance and they won't fail you

Do any of your products make noise when turning over?

We try our best to have the most comfortable materials with thermal properties while keeping them as noise free as possible

What is the return policy?

All our products have a lifetime warranty, Contact us any time if you have any issue and refer to our refund policy for more info.

Can you sit on the pillow?

It’s not recommended to use the pillow as a seat as it’s not made for it.

Are your products flame retardant/water resistant?

Only the Self-Inflating Sleeping Pad is flame retardant as it's made of PVC, Which is flame retardant, But our Pillow is made of TPU And ApolloAir is made of Nylon TPU, And all our products are water resistant

How do you clean the products?

Simply make sure your gear is dry and use a damp towel to clean, and wait to dry completely then you can unfold and store.

Can the air pressure be adjusted?

Yes! the Valve on the ApolloAir And Camping Pillow has 2 air ports, One that lets air in/out and One only lets air only in, With a needle to let the air out for adjusting air pressure however you like. As for our Self-Inflating Sleeping Pad you just open up the valve and wait for it to be filled with air, When you need to add more air just give it two blows.