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WARRANTY & REPAIRS

Gear Doctors support

Lifetime Replacement Support

Every Gear Doctors product is backed by lifetime replacement support. If something goes wrong, our team will review the issue, help with troubleshooting first, and arrange an approved partial or full replacement when needed.

Go to warranty forms Contact support View user guides
All products Lifetime replacement support applies to Gear Doctors products with valid proof of purchase.
No customer cost Approved partial and full replacements are free. Replacement shipping is free in the USA and Canada.
24 hour reply Our average response time is within 24 hours, and we usually reply much faster.

Partial replacement

If the issue can be solved by sending a part, Gear Doctors may send a partial replacement first. Each customer can receive up to two approved partial replacements for the original order.

  • Foot pump
  • Pump sack
  • Packaging
  • Repair kits
  • Needle
  • Missing included parts

Full replacement

Full product replacement is reviewed after troubleshooting. If troubleshooting or a partial replacement does not solve the issue, Gear Doctors can arrange a full replacement.

  • Up to two approved full replacements for the original order.
  • Replacement limits apply to the original order only; replacements do not restart the limit.
  • If a partial replacement does not fix the issue, a later full replacement counts as one full replacement.

Used, gifted, lost, or damaged products

  • Used or gifted products can be reviewed when the customer has the original purchase invoice and order ID.
  • If the product is completely lost, one replacement may be approved with a valid purchase invoice and original order ID.
  • Clear or intentional damage can be covered one time only.

What we need from you

  • Amazon Order ID or Shopify order ID.
  • Purchase invoice or proof of purchase.
  • Phone number and full shipping address.
  • Clear photos or a short video showing the issue.

How the process works

  1. Register or contact support. Registration helps us find your product faster. If you have not registered yet, use the form below or email us and we will help.
  2. Send the issue details. Include your order ID, proof of purchase, phone number, full address, and photos or video.
  3. Try troubleshooting first. Our team may ask you to run simple checks before a full replacement is approved.
  4. Receive the right replacement. If a part solves the issue, we send the part. If it does not, we review the case for a full replacement.

Air pad leak troubleshooting

  1. Locate the leak. Submerge the inflated pad in a bathtub and check for bubbles. You can also rub a sponge with soap and water over the surface and look for small bubbles forming.
  2. Prepare the area. Clean the leak area, mark it, and let the pad dry completely.
  3. Apply the patch. Press one of the included repair patches firmly over the puncture.
  4. Let it set. Do not inflate the mattress for at least 4 hours so the repair can fully set.

Common questions

Are all Gear Doctors products backed by lifetime replacement support?

Yes. Every Gear Doctors product is backed by lifetime replacement support when the customer can provide valid proof of purchase and order details.

What is the difference between a partial replacement and a full replacement?

A partial replacement sends a needed product part such as a foot pump, pump sack, packaging, repair kit, needle, or missing included part. A full replacement sends a complete replacement product after troubleshooting or a partial replacement cannot solve the issue.

How many replacements can a customer receive?

Each customer can receive up to two approved partial replacements and up to two approved full replacements for the original order. Replacement products do not restart the replacement limit.

Is replacement shipping free?

Approved partial and full replacement shipping is free for customers in the USA and Canada.

What information is needed to request a replacement?

Customers should provide an Amazon Order ID or Shopify order ID, purchase invoice or proof of purchase, phone number, full shipping address, and clear photos or a short video showing the issue.

Can used, gifted, lost, or intentionally damaged products be covered?

Used or gifted products can be reviewed with the original purchase invoice and order ID. Completely lost products may receive one replacement with valid proof of purchase and order details. Clear or intentional damage can be covered one time only.

What happens if the replacement product is out of stock?

If the exact product is out of stock, the approved request is added to the replacement list. When stock returns, the replacement is processed automatically and an email is sent to the customer.

Next step

Register your product or request replacement help

Use the forms below for warranty registration and replacement requests. Registering is helpful for Amazon purchases, while purchases from the official Gear Doctors website are already connected to your order details.

If you already have a Warranty ID, choose the replacement request path and include a clear description of the issue so support can review the case faster.

Warranty forms

Register warranty or submit a replacement request

Choose Register Warranty for a new registration, or Collect Warranty if you already have a Warranty ID and need replacement support.

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