Order Processing
Most orders begin processing shortly after they are placed. If an order is placed during a high-volume period, weekend, or holiday, processing may take longer than usual.
Gear Doctors shipping
Shipping Policy
Gear Doctors orders are prepared with tracking, clear checkout delivery options, and Amazon fulfillment support for eligible orders. If a package is delayed, damaged, or needs follow-up after purchase, our team can help.
Fulfilled through Amazon
Eligible Gear Doctors orders may be packed and shipped through Amazon's fulfillment network.
Free shipping over $99
Eligible orders can qualify for free shipping when the order total is above $99.
Tracking included
When your order ships, tracking details are sent so you can follow the delivery.
Support after checkout
Our team can help with address issues, delays, damaged packages, and delivery questions.
Quick note:
Because eligible orders may be fulfilled by Amazon, you may see Amazon or Amazon Logistics in your tracking details even though your order was placed on GearDoctors.com.
Shipping Rates
Available shipping methods and final delivery costs are calculated at checkout. Orders above $99 may qualify for free shipping when the option is available for the destination.
Delivery Timing
Delivery estimates are not guarantees. Weather, carrier delays, customs review, address issues, and peak shipping volume can affect the final delivery date.
Amazon Fulfillment
Eligible Gear Doctors orders may be packed and shipped through Amazon's fulfillment network. Amazon may handle the package handoff, carrier routing, and delivery scan updates.
Tracking
Once your order is fulfilled, tracking information is sent to the email or phone number used at checkout. Tracking can take a short time to update after the carrier receives the package.
Address Accuracy
Please confirm your shipping address before checkout. If you notice an address mistake, contact support as quickly as possible so the team can review whether the order can still be updated.
Delayed or Damaged Packages
If tracking stops moving, shows delivered but you cannot find the package, or the order arrives damaged, contact Gear Doctors support with your order number and photos if relevant.
Need help with an order?
Use the support links below if you need shipping help, product setup guidance, or warranty and repair support after your order arrives.
When will my Gear Doctors order ship?
Most orders begin processing shortly after purchase. Processing can take longer during high-volume periods, weekends, holidays, or when an address needs review.
Do Gear Doctors orders include tracking?
Yes. When your order is fulfilled, tracking details are sent to the email or phone number used at checkout.
Why does Amazon appear on my Gear Doctors tracking?
Eligible Gear Doctors orders may be fulfilled through Amazon's fulfillment network. That means Amazon may pack, ship, route, or scan the package while Gear Doctors remains your point of support for the order.
Why is my tracking not updating?
Tracking can take a short time to update after a carrier receives the package. Carrier scans can also pause during transit, weather delays, customs review, or peak shipping volume.
What should I do if my package is delayed, missing, or damaged?
Contact Gear Doctors support with your order number, tracking number, and photos if the package or product arrived damaged.