Return Window
You have 30 days after receiving your item to request a return. Requests made after that window may not be eligible.
Gear Doctors returns
Refund Policy
Gear Doctors has a 30-day return policy. That means you have 30 days after receiving your item to request a return, subject to the eligibility requirements below.
30-day return window
Return requests must be started within 30 days after receiving your item.
Condition matters
Items must be unworn or unused, with tags, and in the original packaging.
Proof of purchase
You will need the receipt or proof of purchase so the team can review the request.
Contact first
Items sent back without first requesting a return may not be accepted.
Start with Gear Doctors support:
Even when an order is shipped through Amazon fulfillment, return requests should start with Gear Doctors so our team can review the order and send the correct return instructions.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Proof of Purchase
You will need the receipt or proof of purchase. Include your order number when contacting support so the team can find the order faster.
How to Start
To start a return, contact store@geardoctors.com. If your return is accepted, Gear Doctors will send return instructions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Gear Doctors will notify you once your return is received and inspected, and let you know if the refund was approved. If approved, the refund is issued to your original payment method.
Need product help before returning?
Some setup, inflation, valve, or leak questions can be solved before a return is needed. These support pages can help you choose the right next step.
How long do I have to request a return?
You have 30 days after receiving your item to request a return.
What condition does the product need to be in?
The item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging.
Can I send a product back before contacting support?
No. Items sent back without first requesting a return may not be accepted. Start by contacting store@geardoctors.com.
What should I do if my item arrives damaged or wrong?
Inspect your order when it arrives and contact Gear Doctors immediately if the item is defective, damaged, or not what you ordered.
When will I receive my refund?
After your return is received and inspected, Gear Doctors will notify you whether the refund was approved. If approved, it is issued to your original payment method, and your bank or credit card company may need additional time to post it.